Policies, Terms, and Conditions

To view past Epic Coverage Refund Policy Terms & Conditions, click on the applicable year below:

2023/24 EPIC COVERAGE REFUND POLICY TERMS & CONDITIONS.

2022/23 EPIC COVERAGE REFUND POLICY TERMS & CONDITIONS.

2021/22 EPIC COVERAGE REFUND POLICY TERMS & CONDITIONS.

2024/25 EPIC Coverage Refund Policy Terms & Conditions

Last Updated: March 5, 2024

Please read these terms and conditions (“Terms”) carefully. These Terms (in their entirety) form a binding agreement between you and the Vail Corporation d/b/a Vail Resorts Management Company, including its subsidiaries and affiliates (“Vail Resorts”, “we” or “us”).

ADVISORY

SECTION G.6 OF THESE TERMS INCLUDES A FORUM SELECTION CLAUSE BY WHICH YOU WILL FORFEIT ANY RIGHTS YOU MAY HAVE TO SELECT A FORUM FOR LITIGATION RELATING TO OR ARISING OUT OF THESE TERMS OTHER THAN THE FORUM SPECIFIED IN THESE TERMS.

SECTION G.8 OF THESE TERMS INCLUDES A RELEASE BY WHICH YOU WILL FORFEIT CERTAIN CLAIMS YOU MAY HAVE AGAINST VAIL RESORTS, ITS AFFILIATES, ITS SUBSIDIARIES, OR ITS PARTNERS.

SECTION G.9 OF THESE TERMS INCLUDES CERTAIN LIMITATIONS OF LIABILITY BY WHICH YOU WILL FORFEIT ANY RIGHTS TO RECOVER CERTAIN TYPES OF DAMAGES.

SECTION G.11 OF THESE TERMS INCLUDES A CLASS ACTION AND JURY WAIVER BY WHICH YOU WILL FORFEIT ANY RIGHTS YOU MAY HAVE TO A JURY TRIAL OR TO BRING A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION RELATING TO OR ARISING OUT OF THESE TERMS.

SECTION A 

OVERVIEW AND DEFINITIONS 

1. EPIC Coverage. The EPIC Coverage Refund Policy (“EPIC Coverage”) is Vail Resorts’ refund policy for all Season Passes. All Season Passes are NON-REFUNDABLE except as set forth in these Terms. EPIC Coverage applies only to Season Passes. It does not apply to any other lift access products.

2. Definitions. The following definitions apply to these Terms.

“Core Season” means the period of December 7, 2024 through April 17, 2025, which shall be deemed to consist of one hundred thirty-two (132) days.

“Domestic Partner” means your spouse or domestic partner who lives in the same Permanent Residence.

“Family Member” means your child, Domestic Partner, brother, sister, father, mother, stepchild, step-brother, step-sister, step-parents, legal guardian, foster child, ward or legal ward.

“Fixed Season Pass” means a season pass that gives the holder a fixed number of days to use the pass throughout the season, usually ranging from one (1) to ten (10) days. A list of Fixed Season Passes can be found here.

“General Season Pass” means a season pass that is not limited to a fixed number of days during the season, such as an EPIC Pass or EPIC Local Pass. A list of General Season Passes can be found here.

“Season Pass” or “Pass” means a Fixed Season Pass or a General Season Pass.

“Partner Resort” means a resort on the list of Partner Resorts found here.

“Permanent Residence” means your fixed, permanent and principal home for legal and tax purposes.

“Physician” means a licensed medical provider practicing in the fields of medical, surgical, dental, or psychiatric services who is acting within the scope of their license and who is not you, a traveling companion, a Family Member, a person related to you or a business partner.

“Priority Day” means one or more days in the Core Season that you may designate for EPIC Coverage protection. The maximum number of Priority Days for each Pass is the lesser of (i) the number of days available on your pass, and (ii) seven (7).

“Purchase Price” means the amount you paid for your Season Pass, net of any taxes, discounts, promotions, or credits.

“Reservation System” means an online system in which pass holders are required to reserve dates to ski or ride at resorts, and which is in effect for the entire Core Season and for all North American resorts owned and operated by Vail Resorts.

“Natural Disaster” means the occurrence of a flood, hurricane, tornado, earthquake, fire, or volcanic eruption.

“Vail Resorts” means the Vail Corporation, doing business as Vail Resorts Management Company, including any of its subsidiaries and affiliates.

“Vail Resorts Parties” means Vail Resorts and each of its resorts, subsidiaries, affiliates, and their respective officers, directors, employees, contractors, representatives and agents, together with each Partner Resort and their operators, subsidiaries, or affiliates and each of their respective officers, directors, employees, contractors, representatives and agents.

SECTION B 

GENERAL LIMITATIONS ON REFUND ELIGIBILITY

1. EPIC Coverage Only. Your Season Pass is NON-REFUNDABLE unless it qualifies for a full or partial refund under these Terms because of a Priority Day Cancellation Event, an Extended Resort Closure Event, or a Qualifying Personal Event (each as defined below, together the “Qualifying Events”). You will not be eligible for a refund for any other reason, including but not limited to the following:

a. Weather and Wind. You will not be eligible for a refund based on any inability to use your Pass due to weather-related or wind-related events, including snow levels.

b. Transportation Issues. You will not be eligible for a refund based on any inability to use your Pass due to any road closures, traffic issues, parking constraints, flight cancellations, or transportation issues.

c. Vaccine Requirements. You will not be eligible for a refund based on any inability to use your Pass due to any federal, provincial, state, or local vaccine requirement, or any vaccine passport or other proof or attestation of vaccination required by any governmental or private entity.

d. Psychological Conditions. Except as set forth in Section E, you will not be eligible for a refund based on any inability to use your Pass due to any mental health, nervous, or psychological conditions.

e. Reservations. Except as set forth in Section F, you will not be eligible for a refund in the event that reservations are required to ski or ride at a resort owned and operated by Vail Resorts.

f. Guest Experience. You will not be eligible for a refund based on your guest experience at any resorts, facilities, or amenities, including with respect to any parking-related matters (such as parking constraints, reservation requirements, or fees), lift closures, the inability to use or access any terrain, or the inability to use or access any resorts, facilities, or amenities (except for qualifying Resort Closure Events as set forth in these Terms).

g. Criminal Acts. You will not be eligible for a refund based on an inability to use your Pass due to any criminal acts you commit.

h. Pass Revocation. You will not be eligible for a refund based on any inability to use your Pass due to your Pass being revoked, confiscated, canceled, and/or de-activated because Vail Resorts, its Partner Resorts, or the ski area operator determined, in their sole and exclusive judgment, that you acted in a manner that could endanger the safety or health of any person, violated any law or resort or facility policy, engaged in any fraud, misconduct, or malfeasance, created a nuisance, failed to pay any amounts due for your Pass, or for other good cause.

2. No EPIC Coverage for Partner Resorts. Only resorts owned and operated by Vail Resorts are covered by EPIC Coverage. EPIC Coverage does not provide refunds related to any Partner Resorts or in connection with any matters concerning Partner Resorts.

3. No EPIC Coverage for Australian or European Resorts. Only North American resorts are covered by EPIC Coverage. EPIC Coverage does not provide refunds related to any resorts in Australia or Europe or in connection with any matters concerning any resorts in Australia or Europe.

4. No Days Remaining on Fixed Season Pass. You will not be eligible for any refunds if you have used all of the days on your Fixed Season Pass.

5. Single Refund Eligibility. In the event you submit multiple timely and valid requests for refunds, Vail Resorts will process the request that provides the highest available refund amount under these Terms and all other requests will be rejected and null and void.

6. Epic®Flexpay Refunds. If you qualify for a full or partial refund under these Terms and using Epic®Flexpay, Vail Resorts will process your refund in accordance with these Terms and issue any refund directly to the purchaser of the eligible Season Pass. Epic®Flexpay is a buy now, pay later payment option offered through Uplift, Inc. (“Uplift”), a third-party lender. Vail Resorts is not a party to your financing arrangement with Uplift and expressly disclaims all responsibility and liability relating to or arising in any way from your relationship with Uplift. More information on Uplift’s terms may be found here.

7. Maximum Refund. In no event shall any refund exceed the Purchase Price of your Season Pass.

SECTION C 

EPIC COVERAGE ELECTIONS 

1. Choose Core Season or Priority Days. EPIC Coverage is designed to provide individualized refund protection, and you may elect either the “Core Season” or “Priority Day” option. Your election impacts the amount of refund you are eligible to receive under these Terms if a Qualifying Event occurs. If you make a Core Season election, you must also make either a “Primary Resort” or “All Resorts” election under EPIC Coverage. Some resorts may not be available for selection as a Primary Resort.

2. Making your Election. You may make your election under EPIC Coverage through the “My Account” section online at epicpass.com or by calling 970.754.0057. The ability to make your elections may not be available at the time of your purchase, but will be made available prior to the start of the Core Season.

3. Deadline to Make or Change your Election. Prior to the start of the Core Season, Vail Resorts will provide instructions via email regarding how you may make, update, or change your elections. If you purchase more than one Season Pass and any of those Passes are upgraded or refunded, in part or in full, your elections on all remaining Passes will automatically revert to the Default Election as set forth in Section C.4.

4. Default Elections. Your elections will automatically be set to the “Core Season” and “All Resorts” elections under EPIC Coverage upon your purchase. These elections will govern until such time as Vail Resorts makes alternative elections available and you select such alternative elections, if you so choose. If you have not made any alternative elections under EPIC Coverage before the applicable deadlines for doing so, your elections will remain automatically set to the “Core Season” and “All Resorts” elections under EPIC Coverage.

 

SECTION D 

C&C REFUNDS 

1. Refund Eligibility. You may be eligible for a “Closure and Cancellation Refund” (or “C&C Refund”) if a Priority Day Cancellation Event or an Extended Resort Closure Event occurs. 

a. A “Priority Day Cancellation Event” occurs when Vail Resorts cancels one or more of your Priority Days due to a Resort Closure Event.

b. A “Resort Closure Event” occurs at a resort when no lifts are operating at that resort due to one or more of the following reasons:

i. The occurrence of a disease, epidemic, or pandemic, including COVID-19 pandemic; 

ii. The occurrence of a Natural Disaster;

iii. The occurrence of a terrorist attack; or 

v. The occurrence of a hostile or war-like action. 

c. An “Extended Resort Closure Event” occurs if you elect Core Season and one of the following occurs:

i. You elected a Primary Resort and the Primary Resort you selected is closed for seven (7) or more consecutive days during the Core Season due to a Resort Closure Event.

ii. You purchased an EPIC Pass, EPIC Local Pass, EPIC Military Pass, or EPIC Day Pass, elected All Resorts, and all of the following ten resorts are simultaneously closed for seven (7) or more consecutive days during the Core Season due to a Resort Closure Event: Vail, Whistler Blackcomb, Breckenridge, Beaver Creek, Crested Butte, Keystone, Park City, Heavenly, NorthStar and Kirkwood.

iii. You purchased a Northeast Value Pass, elected All Resorts, and all of the following five resorts are simultaneously closed for seven (7) or more consecutive days during the Core Season due to a Resort Closure Event: Stowe, Mount Snow, Hunter, Okemo and Mount Sunapee.

iv. You purchased any Season Pass other than those identified in Section D.1.c(i)-(iii) above, elected All Resorts, and all of the resorts to which your Pass provides free access for six (6) or more days during the Core Season are simultaneously closed for seven (7) or more consecutive days during the Core Season due to a Resort Closure Event.

Your eligibility for a refund and the amount of any refund due to an Extended Resort Closure Event is specific to the Extended Resort Closure Event applicable to the Pass you purchased and elections you made.

2. Refund Amount. If you are eligible for a C&C Refund, the amount of your refund will be a percentage of your Purchase Price (i.e., the “C&C Refund Percentage”). The use of your Season Pass at Partner Resorts or outside of the Core Season, including during early season skiing or riding with EDGE Cards (or other products with similar offerings), will count towards the number of days you have used your Pass for purposes of determining the amount of any refund for which you may be eligible. If your C&C Refund Percentage as determined by the applicable formula below is zero or a negative number, you will not receive any refund.

a. Core Season Election or Default with General Season Pass. If you have a General Season Pass and elected or defaulted into Core Season coverage, your C&C Refund Percentage will be calculated based on the following formula:

b. Core Season Elections or Default with Fixed Season Pass. If you have a Fixed Season Pass and elected or defaulted into Core Season coverage, your C&C Refund Percentage will be the lesser of: (i) the percentage of days lost in the Core Season due to Extended Resort Closure Events, and (ii) one minus the number of days you used your Pass divided by the number of days available on your Pass up to a maximum of seven (7), as reflected in the following formula:

c. All Others. If you did not elect or default into Core Season coverage, your C&C Refund Percentage will be calculated based on the following formula:

3. C&C Refund Processing. No action is required of you if you are eligible to receive a C&C Refund. Vail Resorts will calculate, process, and notify you of your C&C Refund between May 1, 2025, and May 31, 2025.

4. No Access After Refund. If you receive any C&C Refund, the Pass for which you received the refund will cease to be valid and you will no longer be able to use the Pass to access any resorts or receive any other ancillary Pass benefits for the remainder of the 2024/25 season.

b. Fixed Season Pass. If you purchased a Fixed Season Pass, your Personal Event Refund Percentage is one minus the number of days you used your Pass divided by the number of days available on your Pass up to a maximum of seven (7), as reflected in the following formula:

  3. How to Request for a Personal Event Refund. 

a. Time Limitations. You must submit your request for a Personal Event Refund within thirty (30) days of when the Qualifying Personal Event arises. Untimely submissions may be rejected.

b. Form of Request. You must submit any request for a Personal Event Refund either by calling 1-877-895-1297 or by submitting a claim online through the refund request page: https://intake.sedgwick.com/u/Vail. When submitting your request by phone, you must provide your name, the type of Pass you purchased, your Pass identification number, along with a description of the Qualifying Personal Event and reasonable proof to verify the occurrence of the Qualifying Personal Event. Improper submissions may be rejected.

c. Proof Requirements. Vail Resorts reserves the right to require you to submit proof to verify and establish the Qualifying Personal Event that is the basis for which you request a refund. This proof may include Physician verifications, videos, photos, travel documents, or other material we deem necessary to evaluate your refund request. You have an obligation to cooperate with us in our efforts to verify your Qualifying Personal Event, and we reserve the right to deny your refund request if you fail to do so. If you are unable or unwilling to provide acceptable proof of a Qualifying Personal Event (as determined in our sole and absolute discretion) we reserve the right to deny your refund request. By providing any proof, you represent and warrant that you are fully authorized and empowered to provide such proof and hereby waive, release, and indemnify Vail Resorts for any claims of any kind relating to or arising out of your provision of such proof.

4. No Access After Refund. If you receive any Personal Event Refund, the Pass for which you received the refund will cease to be valid and you will no longer be able to use the Pass to access any resorts or receive any other ancillary Pass benefits for the remainder of the 2024/25 season.

RESERVATION SYSTEM

1. Reservation System. If Vail Resorts implements a Reservation System, the additional terms and conditions in this Section F will apply as of the date Vail Resorts publicly announces the Reservation System (the “Reservation System Effective Date”). You will not be eligible for a refund due to the Reservation System or any other reservation requirements for the resorts, except as set forth in this Section F. If a Reservation System is implemented, the general limitation on refund eligibility in Section B shall apply to the extent they do not conflict with the terms of this Section F.

2. Reservation System Refund Process. If Vail Resorts implements a Reservation System on or before December 5, 2024, and you purchased your Pass before the Reservation System Effective Date, you will have two (2) weeks from the Reservation System Effective Date to request a refund. Vail Resorts will provide a form and instructions for submitting such a refund request on epicpass.com. You must submit your refund request through the method provided. Once your refund is issued, your Pass will be deactivated and you will no longer have access to any resorts, facilities, amenities or benefits. If you do not submit a refund request in the designated manner within two (2) weeks of the Reservation System Effective Date, you will not be entitled to a refund.

3. If Vail Resorts implements a Reservation System, then the definition of a Priority Day Cancellation Event in Section D.1.a is amended as follows: “Priority Day Cancellation Event” occurs when Vail Resorts cancels one or more of your Priority Days due to a Resort Closure Event or a resort capacity constraint due to physical distancing requirements on lifts and gondolas or other public health requirements.

SECTION G

ADDITIONAL TERMS

Last Updated: November 1, 2021

Please read these terms and conditions (“Terms”) carefully. These Terms (in their entirety) form a binding agreement between you and the Vail Corporation d/b/a Vail Resorts Management Company, including its subsidiaries and affiliates (“Vail Resorts”, “we” or “us”).

ADVISORY

1. EPIC Coverage. The EPIC Coverage Refund Policy (“EPIC Coverage”) is Vail Resorts’ refund policy for all Season Passes. All Season Passes are NON-REFUNDABLE except as set forth in these Terms. EPIC Coverage applies only to Season Passes. It does not apply to any other lift access products.

2. Definitions. The following definitions apply to these Terms.

“Core Season” means the period of December 7, 2021 through April 17, 2022, which shall be deemed to consist of one hundred thirty-two (132) days.

“Credit Rollover” means a Reservation Availability Credit Rollover, C&C Credit Rollover, or Personal Event Credit Rollover, as defined in the 2020/2021 Epic Coverage Refund Policy Terms and Conditions.

“Fixed Season Pass” means a season pass that gives the holder a fixed number of days to use the pass throughout the season, usually ranging from one (1) to ten (10) days. A list of Fixed Season Passes can be found here. 

“General Season Pass” means a season pass that is not limited to a fixed number of days during the season, such as an EPIC Pass or EPIC Local Pass. A list of General Season Passes can be found here.

“Season Pass” or “Pass” means a Fixed Season Pass or a General Season Pass.

“Partner Resort” means a resort on the list of Partner Resorts found here.

“Priority Day” means one or more days in the Core Season that you may designate for EPIC Coverage protection. The maximum number of Priority Days for each Pass is the lesser of (i) the number of days available on your pass, and (ii) seven.

“Purchase Price” means the amount you paid for your Season Pass, net of any taxes, discounts, promotions, or credits (including any Credit Rollover).

“Reservation System” means an online system in which pass holders are required to reserve dates to ski or ride at resorts, and which is in effect for the entire Core Season and for all North American resorts.

“Vail Resorts” means the Vail Corporation, doing business as Vail Resorts Management Company, including any of its subsidiaries and affiliates.

“Vail Resorts Parties” means Vail Resorts and each of its resorts, subsidiaries, affiliates, and their respective officers, directors, employees, contractors, representatives and agents, together with each Partner Resort and their operators, subsidiaries, or affiliates and each of their respective officers, directors, employees, contractors, representatives and agents.

GENERAL LIMITATIONS ON REFUND ELIGIBILITY

1. EPIC Coverage Only. Your Season Pass is NON-REFUNDABLE unless it qualifies for a full or partial refund under these Terms because of a Priority Day Cancellation Event, an Extended Resort Closure Event, or a Qualifying Personal Event (each as defined below, together the “Qualifying Events”). You will not be eligible for a refund for any other reason, including but not limited to the following:

a. Weather and Wind. You will not be eligible for a refund based on any inability to use your Pass due to weather-related or wind-related events, including snow levels.

b. Transportation Issues. You will not be eligible for a refund based on any inability to use your Pass due to any road closures, traffic issues, parking constraints at or near the resort, flight cancellations, or transportation issues.

c. Vaccine Requirements. You will not be eligible for a refund based on any inability to use your Pass due to any federal, provincial, state, or local vaccine requirement, or any vaccine passport or other proof or attestation of vaccination required by any governmental or private entity.  

d. Psychological Conditions. Except as set forth in Section E, you will not be eligible for a refund based on any inability to use your Pass due to any mental health, nervous, or psychological conditions.

e. Reservations. Except as set forth in Section F, you will not be eligible for a refund in the event that reservations are required to ski or ride at a resort.

f. Guest Experience. You will not be eligible for a refund based on your guest experience at any resorts, facilities, or amenities, including with respect to parking. 

g. Criminal Acts. You will not be eligible for a refund based on an inability to use your Pass due to any criminal acts you commit.

h. Pass Revocation. You will not be eligible for a refund based on any inability to use your Pass due to your Pass being revoked, confiscated, canceled, and/or de-activated because Vail Resorts, its Partner Resorts, or the ski area operator determined, in their sole and exclusive judgment, that you acted in a manner that could endanger the safety or health of any person, violated any law or resort or facility policy, engaged in any fraud, misconduct, or malfeasance, created a nuisance, failed to pay any amounts due for your Pass, or for other good cause.

2. No EPIC Coverage for Partner Resorts. Only resorts owned and operated by Vail Resorts are covered by EPIC Coverage. EPIC Coverage does not provide refunds related to any Partner Resorts or in connection with any matters concerning Partner Resorts. 

3. No EPIC Coverage for Australian Resorts. Only North American resorts are covered by EPIC Coverage. EPIC Coverage does not provide refunds related to any resorts in Australia or in connection with any matters concerning any resorts in Australia. 

4. No Days Remaining on Fixed Season Pass. You will not be eligible for any refunds if you have used all of the days on your Fixed Season Pass.

5. Single Refund Eligibility. In the event you submit multiple timely and valid requests for refunds, Vail Resorts will process the request that provides the highest available refund amount under these Terms and all other requests will be rejected and null and void.

6. Maximum Refund. In no event shall any refund exceed the Purchase Price of your Season Pass.

SECTION C

EPIC COVERAGE ELECTIONS

1.   Choose Core Season or Priority Days.   EPIC Coverage is designed to provide individualized refund protection, and you may elect either the “Core Season” or “Priority Day” option. Your election impacts the amount of refund you are eligible to receive under these Terms if a Qualifying Event occurs. If you make a Core Season election, you must also make either a “Primary Resort” or “All Resorts” election under EPIC Coverage.

2. Making your Election. You may make your election under EPIC Coverage through the “My Account” section online at epicpass.com or by calling 970.754.0057.

3. Deadline to Make or Change your Election. No later than November 1, 2021, Vail Resorts will provide instructions via email regarding how you may make, update, or change your elections.

4. Default Elections. If you have not made any elections under EPIC Coverage before the applicable deadlines for doing so, your elections will automatically default to the “Core Season” and “All Resorts” elections under EPIC Coverage.

SECTION D

1. Refund Eligibility. You may be eligible for a “Closure and Cancellation Refund” (or “C&C Refund”) if a Priority Day Cancellation Event or an Extended Resort Closure Event occurs.

a. A “Priority Day Cancellation Event” occurs when Vail Resorts cancels one or more of your Priority Days due to a Resort Closure Event. 

b. A “Resort Closure Event” occurs at a resort when no lifts are operating at that resort due to one or more of the following reasons:

i. The occurrence of a disease, epidemic, or pandemic, including the ongoing COVID-19 pandemic;

ii. The occurrence of a flood, hurricane, tornado, earthquake, fire, or volcanic eruption (each a “Natural Disaster”);

iii. The occurrence of a terrorist attack; or

iv. The occurrence of a hostile or war-like action.

c. An “Extended Resort Closure Event” occurs if you elect Core Season and one of the following occurs:

i. You elected a Primary Resort and the Primary Resort you selected is closed for seven (7) or more consecutive days during the Core Season due to a Resort Closure Event.

ii. You purchased an EPIC Pass, EPIC Local Pass, EPIC Military Pass, or EPIC Day Pass, elected All Resorts, and all of the following ten resorts are simultaneously closed for seven (7) or more consecutive days during the Core Season due to a Resort Closure Event: Vail, Whistler Blackcomb, Breckenridge, Beaver Creek, Crested Butte, Keystone, Park City, Heavenly, NorthStar and Kirkwood.

iii. You purchased a Northeast Value Pass, elected All Resorts, and all of the following five resorts are simultaneously closed for seven (7) or more consecutive days during the Core Season due to a Resort Closure Event: Stowe, Mount Snow, Hunter, Okemo and Mount Sunapee.

iv. You purchased any Season Pass other than those identified in Section D.1.c(i)-(iii) above, elected All Resorts, and all of the resorts to which your Pass provides free access for six (6) or more days during the Core Season are simultaneously closed for seven (7) or more consecutive days during the Core Season due to a Resort Closure Event.

Your eligibility for a refund and the amount of any refund due to an Extended Resort Closure Event is specific to the Extended Resort Closure Event applicable to the Pass you purchased and elections you made.

2. Refund Amount. If you are eligible for a C&C Refund, the amount of your refund will be a percentage of your Purchase Price (i.e., the “C&C Refund Percentage”). The use of your Season Pass at Partner Resorts or outside of the Core Season, including during early season skiing or riding with EDGE Cards (or other products with similar offerings), will count towards the number of days you have used your Pass for purposes of determining the amount of any refund for which you may be eligible. If your C&C Refund Percentage as determined by the applicable formula below is zero or a negative number, you will not receive any refund.

a. Core Season Election or Default with General Season Pass. If you have a General Season Pass and elected or defaulted into Core Season coverage, your C&C Refund Percentage will be calculated based on the following formula:

b. Core Season Elections or Default with Fixed Season Pass. If you have a Fixed Season Pass and elected or defaulted into Core Season coverage, your C&C Refund Percentage will be the lesser of: (i) the percentage of days lost in the Core Season due to Extended Resort Closure Events, and (ii) one minus the number of days you used your Pass divided by the number of days available on your Pass up to a maximum of seven (7), as reflected in the following formula:

c. All Others. If you did not elect or default into Core Season coverage, your C&C Refund Percentage will be calculated based on the following formula:

3. Credit Rollover. If you used a Credit Rollover towards the purchase of a 2021/2022 Season Pass and you are eligible for a C&C Refund, you may be eligible to apply all or a portion of the Credit Rollover towards the purchase of an equal or greater value pass for the 2022/2023 ski and ride season (the “22/23 Credit Rollover”). The amount of your 22/23 Credit Rollover will equal your C&C Refund Percentage multiplied by the amount of your Credit Rollover actually applied to your 2020/2021 Season Pass. If your C&C Refund Percentage was zero or a negative number, you will not be eligible for any 22/23 Credit Rollover. You can only redeem your Credit Rollover towards the purchase of a single Season Pass for the 2022/2023 season. You cannot redeem any portion of your Credit Rollover for cash. If the Season Pass you purchase for the 2022/2023 season costs less than your 22/23 Credit Rollover, the remaining portion of the 22/23 Credit Rollover will be forfeited. Your 22/23 Credit Rollover is non-transferrable. You must use your 22/23 Credit Rollover on or before September 5, 2022 or it will expire and be forfeited. Vail Resorts may, in its sole discretion, elect to convert any Credit Rollover or 22/23 Credit Rollover to a refund at any time.

4. C&C Refund Processing. No action is required of you if you are eligible to receive a C&C Refund. Vail Resorts will calculate, process, and notify you of your C&C Refund between May 1, 2022, and May 31, 2022. 

5. No Access After Refund. If you receive any C&C Refund, the Pass for which you received the refund will cease to be valid and you will no longer be able to use the Pass to access any resorts or receive any other ancillary Pass benefits for the remainder of the 2021/2022 season.

1. Refund Eligibility. You may be eligible for a “Personal Event Refund” if you are prevented from using your Pass during the Core Season due to a “Qualifying Personal Event.” A Qualifying Personal Event is one or more of the following:

b. Fixed Season Pass. If you purchased a Fixed Season Pass, your Personal Event Refund Percentage is one minus the number of days you used your Pass divided by the number of days available on your Pass up to a maximum of seven (7), as reflected in the following formula: 

3. Credit Rollover. If you used your Credit Rollover towards the purchase of a 2021/2022 Season Pass and you are eligible for a Personal Event Refund, you may be eligible to apply all or a portion of the Credit Rollover towards the purchase of an equal or greater value pass for the 2022/2023 ski and ride season. The amount of your 22/23 Credit Rollover will equal your Personal Event Refund Percentage multiplied by the amount of your Credit Rollover actually applied to your 2021/2022 Season Pass. You can only redeem your Credit Rollover towards the purchase of a single Season Pass for the 2022/2023 season. You cannot redeem any portion of your 22/23 Credit Rollover for cash. If the Season Pass you purchase for the 2022/2023 season costs less than your 22/23 Credit Rollover, the remaining portion of the 22/23 Credit Rollover will be forfeited. Your 22/23 Credit Rollover is non-transferrable. You must use your 22/23 Credit Rollover on or before September 5, 2022 or it will expire and be forfeited. Vail Resorts may, in its sole discretion, elect to convert any Credit Rollover or 22/23 Credit Rollover to a refund at any time.

4. How to Request for a Personal Event Refund. 

a. Time Limitations. You must submit your request for a Personal Event Refund within thirty (30) days of when the Qualifying Personal Event arises. Untimely submissions may be rejected.

b. Form of Request. You must submit any request for a Personal Event Refund either by calling 1-877-895-1297 or by submitting a claim online through the refund request page: https://intake.sedgwick.com/u/Vail. When submitting your request by phone, you must provide your name, the type of Pass you purchased, your Pass identification number, along with a description of the Qualifying Personal Event and reasonable proof to verify the occurrence of the Qualifying Personal Event. Improper submissions may be rejected.  

c. Proof Requirements. Vail Resorts reserves the right to require you to submit proof to verify and establish the Qualifying Personal Event that is the basis for which you request a refund. This proof may include Physician verifications, videos, photos, travel documents, or other material we deem necessary to evaluate your refund request. You have an obligation to cooperate with us in our efforts to verify your Qualifying Personal Event, and we reserve the right to deny your refund request if you fail to do so. If you are unable to provide acceptable proof of a Qualifying Personal Event (as determined in our sole and absolute discretion) we reserve the right to deny your refund request.

5. No Access After Refund. If you receive any Personal Event Refund, the Pass for which you received the refund will cease to be valid and you will no longer be able to use the Pass to access any resorts or receive any other ancillary Pass benefits for the remainder of the 2021/2022 season.

RESERVATION SYSTEM

1. Reservation System. In the event that Vail Resorts implements a Reservation System, the additional terms and conditions in this Section F will apply as of the date Vail Resorts publicly announces the Reservation System (the “Reservation System Effective Date”). You will not be eligible for a refund due to the Reservation System or any other reservation requirements for the resorts, except as set forth in this Section F.

2. Reservation System Refund Process. If Vail Resorts implements a Reservation System on or before December 5, 2021, and you purchased your Pass before the Reservation System Effective Date, you will have two (2) weeks from the Reservation System Effective Date to request a refund. Vail Resorts will provide a form and instructions for submitting such a refund request on epicpass.com. You must submit your refund request through the method provided. Once your refund is issued, your Pass will be deactivated and you will no longer have access to any resorts, facilities, amenities or benefits. If you do not submit a refund request in the designated manner within two (2) weeks of the Reservation System Effective Date, you will not be entitled to a refund. 

3. The definition of a Priority Day Cancellation Event in Section D.1.a is amended as follows: “Priority Day Cancellation Event” occurs when Vail Resorts cancels one or more of your Priority Days due to a Resort Closure Event or a resort capacity constraint due to physical distancing requirements on lifts and gondolas or other public health requirements.

SECTION G

ADDITIONAL TERMS

If you are a California resident, you waive California Civil Code Section 1542, which says: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.” If you are a resident of another jurisdiction, you waive any comparable statute or doctrine.

11. Class Action and Jury Waiver. You may only resolve disputes RELATING TO OR arising out of these Terms with us on an individual basis and may not bring and expressly waive the right to bring a claim as a plaintiff or a class member in a class, consolidated, or representative action. Class action, private attorney general actions, and consolidation with other actions are not allowed. You hereby waive your right to a jury trial in any claim or cause of action RELATING TO OR arising out of these Terms.

12. Electronic Communications Notice. You agree to provide a valid email address for the express purpose of receiving communications regarding this transaction. You understand this may be the only manner by which you will receive such communications. When you use our website or send emails to us, you are communicating with us electronically. You consent to receiving communications from us electronically. We may communicate with you by email or posting notices on the applicable website. You agree that all agreements and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. In order to access any such communications, you must have a computer or other Internet-enabled device. In order to retain copies of any such communications, you must have a printer or data storage device. If you have a printer, you may print paper copies of any such communications for your own use. If you wish to withdraw your consent for us to communicate with you electronically, you may not use our website.

13. Severability. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, you nevertheless agree that the court should endeavor to give effect to our intentions as reflected in the provision, and that the other provisions of these Terms remain in full force and effect.

14. Controlling Terms. These Terms supersede all previous terms, agreements, representations, warranties, or commitments, whether in writing or oral, between you and Vail Resorts with respect to the subject matter hereof.

15. Acceptance. Your purchase of a Season Pass constitutes your acceptance of these Terms.

16. Modifications. We may need to make changes to any portion of these Terms, including any of the terms and conditions of any policies or other agreements referenced herein. If we make a material change to these Terms, we will provide notice to you of such change and/or post the amended terms on epicpass.com. Your use of your Pass or your purchase of a Pass following our posting of revised Terms or provision of a change notice of revised Terms constitutes an acceptance of the amended terms. 

17. Questions. If you have any questions regarding EPIC Coverage, these Terms or other inquiries, please visit epicpass.com and view our FAQs or contact support here.

Updated: July 12, 2024

VAIL RESORTS PRIVACY NOTICE

Vail Resorts Inc., through its subsidiaries, provides a variety of resort services around the world (together, “Vail Resorts”). We value you as a guest and know that you care how information about you is collected and used. This Privacy Notice (the “Privacy Notice” or “Notice”) informs you about what information we collect and how we use it. This Notice is part of the Terms of Use published on our Sites. Click here to review the Terms of Use.

This Notice applies to the Personal Information we collect when you visit any Vail Resorts website or use an online or mobile application, such as EpicMix®, Emma™, the Perisher Dashboard, or other Vail Resorts application - where the Notice is referenced (our “Sites”). The Notice also applies to the Personal Information we collect when you visit any of our resorts, retail locations, rental locations, lodging, events sponsored in whole or in part by Vail Resorts, or other service providers worldwide (our “Locations”). By interacting with Vail Resorts through our Sites or providing specific information at any of our Locations, you consent to the use of Personal Information that is collected or submitted as described in this Privacy Notice.

Personal Information We Collect

When we use the term “Personal Information” we mean information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a natural person or household, such as a real name, postal address, e-mail address, telephone number, payment information, pass or lift ticket ID number or identities, profile photographs and location information. When other information (such as consumer preferences, demographic information, or opinions about an identified individual or reasonably identifiable individual) is directly associated with Personal Information, we treat this other information as Personal Information. Information that is de-identified, aggregated, or anonymized will not be considered Personal Information. Publicly available information (made available from federal, state, or local government records) may be considered Personal Information, and may only be processed for the purpose for which it was published.

When visiting our Sites, interacting with us (e.g., over the phone, by email) or providing information at any of our Locations, we collect the following types of Personal Information:

• identification data (e.g., first name, last name, postal address, phone number, email address);
• payment details or methods and transaction information (e.g., when you purchase lift tickets, event tickets, or goods, or book accommodations online);
• location data (e.g., the location where you stay or ski, the location of an event at one of our Locations that you attend, location data sent by your device, the runs that you ski or ride, the ski lifts that you ride, a top level domain name such as .com, .gov., .au, .ca);
• connection data (e.g., IP address, connection speed, type of browser used and information communicated by your browser, mobile network information, data automatically communicated by your device);
• device information (e.g., device type, screen size, operating system);
• data regarding your use of our Sites (e.g., date and time of visits, viewing information, pages viewed, keystroke activity, time spent on pages, scroll activity, click/touch information, content you provide, such as through email or messages, and mouse movements);
• information relating to your preferences and activities (e.g., vertical distance by day; calories burned; time spent skiing or riding; individuals with whom you form groups for skiing or riding, as reflected in your use of our applications; frequency with which you use or visit various facilities, services, programs, or Locations; events attended);
• details of ski-related accidents and other incidents;
• an assessment of your skiing/riding ability; and
• photographs and video of you at our Locations or that you otherwise submit; and
• demographic information (e.g., household information, number of children, age ranges, gender).

In addition to the above, we may combine information you have provided to us on our Sites with information you have provided to us offline, including information you have provided to us at one of our Locations, and we may store this information together in your customer profile. For example, we may combine data automatically collected when you use your season ski pass, attend an event, rent equipment at one of our Locations, or otherwise visit one of our Locations, or data you provide to us when you stay at one of our hotels or resorts, with your customer profile. In addition, we may use your devices’ connection to WiFi, Bluetooth, or GPS in order to provide services specific to your use of our Sites or other accounts as described in this Privacy Notice. This enables us to provide the best experience possible when you visit our Locations.

If you provide us with Personal Information of other persons, for example information about the receiver of a gift, gift card, gift certificate or a referral, please provide their Personal Information to us only if you are allowed to do so pursuant to applicable data protection laws and only if the other person would agree to you providing Personal Information to us for the purposes the information is collected and processed according to our Privacy Notice.

Some personal information included in this section is considered “Sensitive Personal Information” or “Sensitive Data” under certain data privacy regulations. Where required by law, your explicit consent to collection, processing, or transferring of such Sensitive Personal Information will be obtained. Appropriate security and protection measures will be deployed that will be congruent with the nature and risks associated with the data and processing activities.

Sources of Personal Information

When providing Personal Information as described in this Notice, that Personal Information is primarily collected directly from you (e.g., when you fill out a form at one of our Locations or on one of our Sites) and you will know the precise information being collected by us. In certain circumstances, however, the information may be collected indirectly or from other sources, for example:

• when a third party provides information about you (e.g., if someone orders a gift, gift card, or gift certificate online and wants to send it directly to you, he/she must provide us with your name and address; if third parties, including travel agents or business partners with whom we have joint marketing or service providing arrangements, provide information about you);
• when your electronic communications devices, such as smartphones, tablets, or computers, automatically submit information;
• when technology implemented at our Locations provides us with information (e.g., when your ski pass is scanned at a chairlift);
• when we are provided information from other business partners;
• when you are at one of our Locations, and we take photographs or video of you; and
• when such information is available from public sources.

In certain limited circumstances, third-party service providers may collect information on our behalf, though such collection will always be within the context of the service provided. We may also automatically collect certain information as described in our Cookie Notice, but this is limited to the degree to which that information is considered Personal Information. In particular, we may collect personal and non-personal information through the following additional channels:

• our own cookies on our Sites;
• 3rd party cookies on our Sites;
• social media networks; and
• 3rd party software applications.

How We Use Your Personal Information

We use your Personal Information for the following purposes, all of which relate to the relationship between you and us, and the services we provide:

• to provide you or the person of your choice with the services and/or products you requested (e.g., passes—including use of your phone as your pass/ticket via Bluetooth—, reservations, services offered by our Sites—such as the summary of your ski day, and ability to share), to perform transactions, in particular to check your identity or the identity of the person you designated, as well as for billing and shipping purposes;
• providing you with souvenir, photography and video services; and
• to provide you and/or the person you designated with after-sale support in case you encounter any difficulties following your transaction with us.

We also may process your Personal Information for the purposes listed below, which are necessary for us to pursue our legitimate interest and provide you with quality services and products:

• for security and fraud prevention purposes as well as for protecting our rights, pursuing available remedies and enforcing our Terms of Use;
• to administer our systems, debug, and improve the performance and accessibility of our Sites and Locations;
• to monitor and optimize the use of our facilities (e.g., when you scan your pass and ride one of our chairlifts, we use such information for monitoring the use of our chairlifts; improvement of facilities based on number of attendees at events);
• to better understand your use of our products, services, programs, and events; and
• to improve our Sites, Locations and, more generally, our products, services, programs, and events.

In addition, with your consent, we may also process your Personal Information:

• to provide you with marketing communications, recommendations and special offers regarding our products and services, as well as products and services of third parties which might be of interest to you, and to give you the opportunity to enroll in our loyalty program; and
• to combine your data and implement profiling activities in order to better understand your needs, expectations and preferences and provide you with personalized content and targeted advertising accordingly.

By providing your residential or wireless phone number(s) to us, you expressly consent to receive certain non-marketing calls and text messages from or on behalf of Vail Resorts, where permitted by law. Your consent to receive calls or texts is not a condition of any purchase. Consent to receive calls or text messages can be revoked at any time; please follow the unsubscribe link in the relevant communications or contact us using the link at the bottom of the Notice. Even after you opt-out or update your marketing preferences, however, we may still contact you for transactional or informational purposes. These include, for example, customer service issues, returns or product-related inquiries, surveys or recalls, or any questions regarding a specific interaction.

Please refer to the Your Choices and Rights and State Privacy Rights sections below for information regarding how you can manage your options and exercise your rights with respect to your Personal Information.

Cookie Notice and Third-Party Advertisers

This Cookie Notice applies to any Sites operated by or on behalf of Vail Resorts, which may include other interactive properties linked through this and other Sites. We use technology such as “cookies” to help us provide customized services and as a means to collect dependable and consistent traffic data. A “cookie” is a small piece of data that is sent to a user’s browser from a web server and stored on a user’s hard drive.

These cookies, along with other technologies, such as web beacons, may also be used by Vail Resorts corporate partners and on co-branded websites to help us understand how you use our products and Sites and better provide advertising to you.

We may use third-party advertising companies to customize the advertisements you see on our Sites, on other websites, or on your mobile or other devices. These companies may use cookies, web beacons, or other technologies to collect information about your use of our Sites and other websites and applications, including in particular your IP address, web browser, mobile network information, pages viewed, time spent on pages or in applications, and links clicked. We may use this information to analyze data, determine the popularity of certain content, deliver advertising and content targeted to your interests, and better understand your online activity. Our service providers are bound by contract to keep your Personal Information confidential and use it only for the purposes laid out in the contract on our behalf. For more information about online behavioral advertising, or to learn about your choices related to such practices, please visit http://www.aboutads.info/choices or http://www.networkadvertising.org/choices.

By clicking to accept cookies, you are consenting to our use of cookies and similar technologies in accordance with this Cookie Notice. If you do not agree to our use of cookies and similar technologies,you can modify your cookies settings or, if applicable, opt out of “sharing” for targeted advertising (defined as cross-context behavioral advertising by California and similar terms under other states laws) for our Sites by clicking here or by following the Your Privacy Choices link in the footer. Although you are not required to accept cookies when you visit our Sites, please be aware that restricting cookies may impact how our Sites operate for you, and you may be unable to use all of the functionality of our Sites.

Cookies are not intended to harm your PC or do not contain any viruses. Please note that most browsers allow you to manage your cookies preferences by changing your settings. You may have the possibility to set your browser to: (i) automatically accept or refuse all cookies; (ii) automatically accept or refuse first party cookies and/or third parties cookies; (iii) notify you before any cookies are placed, so that you get the opportunity to decide whether you are willing to accept it or not.

Consequently, if you accept cookies in the first place but later change your mind and want to opt out, you may use your browser settings for deleting cookies already placed on your electronic devices and/or change your browser settings to refuse any further cookies or particular further cookies.

In addition, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of browsers, or http://www.youronlinechoices.com/, which enables you to manage the advertisement cookies placed on your devices.

Some of our Sites utilize third-party analytics tools, to track page content and viewing information, pages viewed, keystroke activity, time spent on pages, scroll activity, click/touch information, and mouse movements. One tool our sites utilize is Mouseflow so to learn more about Mouseflow's privacy practices, please consult https://mouseflow.com/legal/company/privacy-policy/. You can also  opt-out at http://mouseflow.com/opt-out.

Disclosure of Your Personal Information

Under limited circumstances we may disclose the Personal Information we collect to third parties for all or part of the above-mentioned purposes and to provide certain, specific services or opportunities offered by the below third parties. Examples of those circumstances are described below, along with some of the steps we take to limit the manner in which your Personal Information is used.

• Service Providers: We may share your information with companies that provide support services to us (such as credit card and payment processors, printers, mailing houses, analytics providers, claims adjusters, call center/chat providers, web hosts, application developers, event co-sponsors, concessionaires, resort management boards responsible for management and planning for the development, promotion and use of our Locations, or providers of online reservation services) or that help us market our products and services (such as email or text messaging vendors).
• Ski Pass Partners: Vail Resorts sometimes enters into contractual relationships with other resorts that we do not own so that our customers can access skiing or other resort services at those resorts.
• With Other Vail Resorts Entities: Personal Information we collect may be shared, consistent with this Notice, with other Vail Resorts entities, including current or future parents, affiliates, subsidiaries, and entities sharing common ownership with Vail Resorts. All of the Vail Resorts entities are bound to this Privacy Notice.
• Partner Promotions and Events: We may occasionally co-sponsor events with business partners or provide you opportunities to register for special promotions or services provided in conjunction with our business partners. We may share your information with those business partners to help us market or improve our products and services, and we will give you a clear notice if you are providing information to such third party. In addition, we may also arrange to send you marketing and promotional information of other companies that we think might be of interest to you, only if you tell us that you want to receive these sorts of materials.
• In Connection with Corporate Events: In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, or sale or disposition of all or any portion of our business, including in connection with any bankruptcy or similar proceedings, we may transfer any and all Personal Information to the relevant third party. Your Personal Information would remain subject to this Notice, unless notified otherwise.

In all the above circumstances, any third-parties or partners are only authorized to use the Personal Information we share with them for the particular purpose of delivering the service, opportunity, or access we are working with them to provide. In addition, we only disclose the information they need to provide the specific service, function, or opportunity, including providing aggregated or de-identified data when possible. All Personal Information is shared pursuant to written contracts with the third party in line with applicable laws.

In addition, we may release Personal Information: (i) to the extent we have a good-faith belief that such action is necessary to comply with any applicable law; (ii) to enforce any provision of our contracts/agreement with you, protect ourselves against any liability, defend ourselves against any claims, protect the rights, property and personal safety of any user, or protect the public welfare; (iii) when disclosure is required to maintain the security and integrity of the service, or to protect any user’s security or the security of other persons, consistent with applicable laws (iv) to respond to a court order, subpoena, search warrant, or other legal process, to the extent permitted and as restricted by law; (v) in the event that we go through a business transition, such as a merger, divestiture, acquisition, liquidation or sale of all or a portion of our assets; or (vi) for an additional purpose that is directly related to and compatible with the original purpose for which the Personal Information was collected.

Links to Third-Party Websites

Our Sites contain direct links to sites offered by third parties (e.g., our strategic alliance partners’ sites, co-branded event sites, or websites belonging to community partners). Those third-party sites are not covered by this Privacy Notice.

Some of the sites may give you the option of sharing your thoughts, Personal Information, or skiing and snowboarding experiences automatically on their platforms. If you choose to share information with a third-party site such as Twitter or Facebook, or a third-party service such as Apple Health, the information you choose to share is not subject to this Privacy Notice. You should review the privacy policies of those sites or services to make an informed decision about whether to share your information. Further, you should review your account settings on those sites to ensure that you are comfortable sharing your information with the audience chosen in that account.

Vail Resorts Accounts

In addition to other purposes outlined in this Notice, Vail Resorts will use information collected through your My Epic and/or other Vail Resorts accounts, such as the Perisher Dashboard, to establish, maintain and manage your account. Vail Resorts may combine this information with your location information collected via Bluetooth or GPS, in order to provide some of the services via our Sites. Depending on the notification options you choose, we may also send you emails, push notifications, or text messages related to your account, such as a summary of your day when you ski or snowboard, or awards or special offers when certain milestones have been achieved. You may unsubscribe from receiving such messages by managing your account settings.

Your Vail Resorts accounts allow you to share certain information within the application or on social media or other third-party sites. In particular you can view or share:

• your name (or display name if preferred);
• your statistics on certain applications;
• badges earned, date of becoming a Vail Resorts skier/rider, date last active at Vail Resorts, goals and progress towards goals;
• you position on leaderboards;
• the number of days, streak (number of days you have skied/ridden in a row), lift rides (which may include each scan of your ski pass: location, date and time), and vertical distance you have skied or ridden; and
• photos, social media accounts connected to the application.

You can manage the content and information you share when using your account through the privacy settings you select. The settings allow three basic types of information sharing:

• Private: Your information is not visible to other application members or to the public. You will not be visible on leaderboards and your name/email address will not be searchable on these applications.
• Share within application: Other application members who have been accepted as friends will be able to see the above details about you that you have chosen to share with them.
• Share Socially: The above details will be shared via any social media accounts connected to the application. If you choose to link your application account to third party sites, such as Facebook, you can manage what information you want to share with each of these sites automatically, or you can choose what content to share manually. As described in this Notice, if you choose to share information with a third-party site, the information you share on that site is not subject to this Privacy Notice. You should review the privacy policies of those sites to make an informed decision about whether to share your information.

Use of Bluetooth and GPS

To provide digital lift ticket service allowing utilization of your phone as a lift ticket or Epic Pass, and/or to allow use of maps in MyEpic, we use information from devices that broadcast Wi-Fi, Bluetooth, and Global Positioning System (“GPS”) signals broadcast from your mobile device. For example:

• if you use your phone as your lift ticket or Epic Pass, the application will use Bluetooth to enable such functionality;
• MyEpic Time uses Wi-Fi and Bluetooth signals anonymously to calculate the line times at participating chair lifts; or
• if you use the MyEpic Maps functionality, your phone's GPS signal will be used to display your location on a map in order to provide you with the customized map functionality.

Unless necessary as a part of the services (e.g., using your phone as your lift ticket) we do not connect information broadcast from your device to link to or collect Personal Information about you. If you do not wish for your information to be included in things like the wait time calculation, you can turn off your device’s Wi-Fi and Bluetooth services, though be aware that may reduce the availability of other services. With regard to GPS, your current location is only used to update your location on MyEpic Maps and is not stored by MyEpic. If you do not wish to see your personal location on the map, you can turn off GPS location services on your device at any time.

For more information about MyEpic accounts, visit these FAQs.

Children’s Privacy

We do not knowingly collect Personal Information on our Sites from children under the age of 13 without the prior consent of the child’s parent or guardian.

Children and Vail Resorts Applications

Children under age 13 may only open a Vail Resorts application account (such as an MyEpic or Perisher Dashboard account) with parental consent. After parental approval is received and verified, the child’s account will be created. Parents who approve the creation of a child account understand that we will collect the following information about the child: an email account, name, date of birth, gender, state, zip or postal code, country. We will maintain that information in the application account and combine it with information collected offline, such as the child’s chair lift rides at our resorts, attendance at events sponsored in whole or in part by Vail Resorts, information about the child’s ski school experience, pictures taken by Vail Resorts photographers, and race times. We will only collect information about your child for the purpose of providing the account services you have enabled and for providing account features and notifying you and your child of information related to the account. We will not use the information to market other products or services to your child and will not sell or share the information with others for those purposes.

Application profiles created for children under 13 have restricted privacy features and are only viewable by you, your child, and other family members linked to your account. The child’s information is not visible to other application members or to the general public, and is not visible on leaderboards or searchable on Vail Resorts applications such as MyEpic. In addition, children under age 13 are not able to link to third party sites, such as Facebook.

If you believe that a child under age 13 (or other age applicable in a different jurisdiction) has provided Personal Information to us without the consent of a parent or guardian, has created an account of any kind without the consent of a parent or guardian, or if you wish to delete your child's Vail Resorts application account or revoke consent, please notify us at DataPrivacy@vailresorts.com (or in Australia, by emailing privacy@perisher.com.au or on the telephone at 1300 655 822) as soon as possible so their data may be deleted.

Your Choices and Rights

If you agreed to receive communications from us, our Sites give you the option of not receiving future communications by sending an email to DataPrivacy@vailresorts.com (or if you are in Australia, by sending an email to response@mail.perisher.com.au) or by clicking on the link enabling you to unsubscribe displayed at the bottom on each of our communications. You can also exercise the above-mentioned option by visiting our Consumer Communication Preference Center.

If you have a snow.com or epicpass.com account, you can manage your information and privacy preferences by logging into your account at www.snow.com or www.epicpass.com.

If you have an MyEpic account, you can manage your information and privacy preferences by logging into your account at www.MyEpic.com (or in Australia, by logging into your account at www.epicaustraliapass.com.au).

Your Privacy Rights and Additional Disclosures

Depending on the state in which you reside, you may have certain privacy rights regarding your personal data. If you are a California resident, please see our “Notice to California Residents” section below. For other state residents, your privacy rights may include (if applicable):

• the right to confirm whether or not we are processing your personal data and to access such personal data;
• the right to obtain a copy of your personal data that we collected from and/or about you in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the information to another controller without hindrance, where the processing is carried out by automated means;
• the right to delete personal data that we collected from and/or about you, subject to certain exceptions;
• the right to correct inaccurate personal data that we maintain about you, subject to certain exceptions;
• the right, if applicable, to opt out of the processing of your personal data for purposes of (1) targeted advertising; (2) the “sale” of your personal data (as that term is defined by applicable law); and (3) profiling in furtherance of decisions that produce legal or similarly significant effects concerning you;
• if we are required by applicable law to obtain your consent to process sensitive personal data, the right to withdraw your consent; and
• the right not to receive discriminatory treatment by us for the exercise of your privacy rights.

You can exercise the above-mentioned rights by visiting our Consumer Privacy Rights Request Form, emailing DataPrivacy@vailresorts.com calling us by telephone at 1-866-684-5604 (in Australia, by emailing privacy@perisher.com.au or by telephone at 1300 655 822). If you submit a request to delete online, you may be asked to confirm separately that you want your Personal Information deleted.

Depending on how the applicable privacy law defines a “sale,” we may sell personal data to third parties in certain, limited circumstances. For instance, if you are a resident of Colorado or Connecticut, our use of cookies and tracking technologies constitutes a sale of personal data to third-party advertisers. We also use cookies and other tracking technologies to display advertisements about our products to you on nonaffiliated websites, applications, and online services. This is “targeted advertising” under applicable privacy laws. We do not use personal data for profiling in furtherance of decisions that produce legal or similarly significant effects concerning individuals. For more information about our use of cookies and similar technology, please review our Cookie Notice.

Notice to California Residents

The California Consumer Privacy Act, as amended by the California Privacy Rights Act of 2020 (“CCPA”), requires that we provide California residents with a privacy policy that contains a comprehensive description of our online and offline practices regarding the collection, use, disclosure, sale, sharing, and retention of personal information and of the rights of California residents regarding their personal information. This section of the Privacy Notice is intended solely for, and is applicable only as to, California residents. If you are not a California resident, this section does not apply to you and you should not rely on it.

The CCPA defines “personal information” to mean information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household. Personal information does not include publicly available, deidentified or aggregated information or lawfully obtained, truthful information that is a matter of public concern. For purposes of this “Notice to California Residents” section we will continue refer to this information as “Personal Information,” as previously defined.

If you are a California resident and a current or former employee, job applicant, or independent contractor of ours, please see the applicable privacy notice for more information on our collection and use of your Personal Information in that capacity.

We currently collect and, in the 12 months prior to the effective date of this Privacy Notice, have collected the categories of Personal Information described above in this Notice. We collect Personal Information directly from California residents and, in the case of website users, from advertising networks and internet service providers. We do not collect all categories of Personal Information from each source.

In addition to the purposes stated above in the section “How We Use Your Personal Data” we currently collect and have collected the above categories of Personal Information for the following business or commercial purposes:

• auditing related to counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards;
• helping to ensure security and integrity to the extent the use of your Personal Information is reasonably necessary and proportionate for these purposes;
• debugging to identify and repair errors that impair existing intended functionality;
• short-term, transient use, including, but not limited to, non-personalized advertising shown as part of your current interaction with us, provided that your Personal; Information is not disclosed to another third party and is not used to build a profile about you or otherwise alter your experience outside the current interaction with us;
• performing services, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytic services, providing storage, or providing similar services;
• providing advertising and marketing services, except for targeted advertising, to you provided that, for the purpose of advertising and marketing, our service providers and/or contractors shall not combine the Personal Information of opted-out consumers that the service provider or contractor receives from us, or on our behalf with Personal Information that the service provider or contractor receives from, or on behalf of, another person or persons or collects from its own interaction with you;
• undertaking internal research for technological development and demonstration;
• undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by us; and
• advancing our commercial or economic interests, such as by inducing another person to buy, rent, lease, join, subscribe to, provide, or exchange products, goods, property, information, or services, or enabling or effecting, directly or indirectly, a commercial transaction.

Sale, Sharing, and Disclosure of Personal Information

The CCPA defines “sale” as the transfer of Personal Information for monetary or other valuable consideration. However, Vail Resorts does not knowingly sell and will not sell the Personal Information of any guest. Although we do engage in online activities that may constitute a share of Personal Information under California law. This may include showing you advertisements on other websites.

The following table identifies the categories of Personal Information that we shared to third parties in the 12 months preceding the last update of this Privacy Notice and, for each category, the category of third parties to whom we sold or shared Personal Information. For more detailed information about this type of sharing please review the above sections “Third-Party Advertisers” for details about the specific entities that we may share your data with.

We shared Personal Information to third parties for the following business or commercial purposes:

• to better understand how you use our Sites across the various devices you use, and to deliver tailored promotions to our guests;
• to track page content and viewing information, pages viewed, keystroke activity, time spent on pages, scroll activity, click/touch information, and mouse movements; and
• to better understand your specific preferences and track your activity across our web-based offerings and advertisements.

The following table identifies the categories of Personal Information that we disclosed for a business purpose in the 12 months preceding the last update of this Notice:

We disclosed Personal Information for the business or commercial purposes described in detail in the “Disclosure of Your Personal Information” section above.

Retention of Personal Information

We retain your Personal Information for as long as necessary to fulfill the purposes for which we collect it, such as to provide you with the service you have requested, and for the purpose of satisfying any legal, accounting, contractual, or reporting requirements that apply to us.

Your Rights

If you are a California resident, you have the following rights with respect to your Personal Information:

• the right to know what Personal Information we have collected about you, including the categories of Personal Information, the categories of sources from which we collected personal Information, the business or commercial purpose for collecting, selling or sharing Personal Information (if applicable), the categories of third parties to whom we disclose Personal Information (if applicable), and the specific pieces of Personal Information we collected about you;
• the right to delete Personal Information that we collected from you, subject to certain exceptions;
• the right to correct inaccurate Personal Information that we maintain about you;
• if we sell or share Personal Information, the right to opt out of the sale or sharing;
• if we use or disclose sensitive Personal Information for purposes other than those allowed by the CCPA and its regulations, the right to limit our use or disclosure; and
• the right not to receive discriminatory treatment by us for the exercise of privacy rights the CCPA confers.

How to Submit a Request to Know, Delete, and/or Correct

You can exercise the above-mentioned rights by visiting our Employee/Applicant Privacy Rights Request Form, emailing DataPrivacy@vailresorts.com calling us by telephone at 1-866-684-5604 (in Australia, by emailing privacy@perisher.com.au or by telephone at 1300 655 822). If you submit a request to delete online, you may be asked to confirm separately that you want your Personal Information deleted.

If you are submitting a request on behalf of a California resident, please submit the request through one of the designated methods discussed above. After submitting the request, we will require additional information to verify your authority to act on behalf of the California resident.

Our Process for Verifying a Request to Know, Delete, and/or Correct

We will comply with your request upon verification of your identity and, to the extent applicable, the identity of the California resident on whose behalf you are making such request.

If you maintain a password-protected account, we may verify your identity through existing authentication practices available through your account. Prior to disclosing or deleting the Personal Information, we will ask you to re-authenticate yourself with respect to that account.

If you do not maintain a password-protected account, or if you are an account-holder but we suspect fraudulent or malicious activity with your account, we will verify your identity either to a “reasonable degree of certainty” or a “reasonably high degree of certainty” depending on the sensitivity of the Personal Information and the risk of harm to you by unauthorized disclosure, deletion, or correction as applicable. To do so, we will ask you to verify data points based on information we have in our records concerning you.

Right to Opt Out of Sale or Sharing of Personal Information

If you are a California resident, you have the right to direct us to stop selling or sharing your Personal Information. However, Vail Resorts does not and will not sell the Personal Information of any guest, but we may share your Personal information in accordance with this Notice. You may submit a request to opt out of sharing by visiting Your Privacy Choices and/or via the opt-out mechanisms, the degree to which such sharing is performed via cookies and similar technologies managed by that cookie opt-out.

Right to Limit Use of Sensitive Personal Information

California residents have the right to limit our use or disclosure of sensitive Personal Information if we use it for purposes other than those allowed by the CCPA and its regulations. You may submit a request to limit our use of your sensitive Personal Information through our interactive webform available by clicking on this link: “Limit the Use of My Sensitive Personal Information.”

Notice of Financial Incentive

From time to time, you may have the opportunity to provide Personal Information in exchange for discounts and price differences. For example, we may provide discounts and price differences in exchange for you subscribing to a mailing list.

Signing up for discounts and price differences is optional. By providing your Personal Information during the discount sign-up process, you affirmatively opt in to receiving the financial incentive and to have your personal information processed as described. You have the right to withdraw from the financial incentive at any time. If you opt out of receiving a financial incentive, we will not reduce the value of any financial incentives you previously received from us. If you wish to withdraw from receiving the financial incentive, you may submit such a request at any time by emailing us at dataprivacy@vailresorts.com.

Erasure Law

If you are a California resident under the age of 18 and a registered user of the services, California Business & Professions Code § 22581 permits you to request and obtain removal of content or information posted on the services by you. If you wish to make a request, please contact us at dataprivacy@vailresorts.com. Please be aware that removal does not ensure complete or comprehensive removal of the content or information posted on the services by you and there may be legal reasons for denying your request.

Browser Settings and Universal Opt-Out

At this time, Vail Resorts’ websites are not able to recognize and or respond to certain browser preference signals or opt-out settings such as Global Privacy Control (“GPC”) or Do Not Track. GPC and “Do Not Track” are browser settings that notify websites of an individual’s privacy preferences. For example, “Do Not Track” is a preference you can set in your web browser to inform websites you visit that you do not wish to be tracked via certain technology like cookies and pixels. Such browser settings must be supported by the website you are visiting to be effective. Vail Resorts is not currently able to support such browser codes, so Vail Resorts will not automatically acknowledge and or respond to your particular settings when you access our websites. However, you may make a request to opt-out of or limit any processing activities as described herein or through the links available on our websites.

International Data Transfers

Vail Resorts’ headquarters are located in the United States. Through our affiliates, we operate Locations in the U.S., Canada, Australia and Switzerland. Your Personal Information may be transferred, stored or processed by Vail Resorts entities or third parties located in the United States or other locations around the world, in particular where our partner resorts are located, i.e. additional countries in Europe as well as Japan, as described in this Notice. Data protection standards in those countries may differ from the country where you reside.

For individuals in Australia, please note that your Personal Information may be transferred to our affiliates in the United States or Canada for the purposes described in this Notice. Vail Resorts affiliates will handle your Personal Information in a manner consistent with the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs), and may also be subject to other countries’ privacy and data protection laws that impose requirements similar to the APPs.

Notice Regarding European Law

Under certain European law, companies are required to have a legal basis for processing personal data. We process personal data as necessary to perform our contracts with you, including based on our Terms of Use, and the disclosures above. We further process personal data based on our legitimate interests or the interests of a third party, for compliance with a legal obligation, and to protect your interests or those of another person. While we make efforts to respond to all privacy inquiries from individuals, Vail Resorts does not actively solicit business from the European Economic Area; therefore, you may not have opportunity avail yourself of the rights provided under the EU’s General Data Protection Regulation (“GDPR”) or the laws of your particular country of residence. By providing your information, you unambiguously consent to transfer of your Personal Information and other information to the US and elsewhere for the purposes and uses described in this Notice. Further, you acknowledge that Vail Resorts may not be subject to the GDPR, and, therefore, you may be unable to claim the privacy rights provided in those laws. We also process personal data based on your consent in certain instances. Where personal data is processed based on consent, you may have the right to withdraw such consent at any time. Exemplary instances are detailed further in the disclosures above, including the disclosures regarding “How We Use Your Personal Information.” For processing based on public interest, you have a right to object to such processing, which we will assess. For additional information or to make a request, please contact dataprivacy@vailresorts.com or call 1-866-684-5604.

Data Security and Retention

Vail Resorts has implemented physical, technological, and organizational safeguards and security measures designed to protect against the loss, misuse, or unauthorized access or disclosure of your Personal Information under our control. We also take measures to protect the Personal Information we disclose to third parties, for example by entering into contractual agreements stipulating the confidentiality of the information and the purposes for which it is to be used. Please be aware though that, despite our efforts, no security measures are perfect or impenetrable. You can help us by protecting and keeping your passwords safe at all times, and not using the same password for different applications or sites. You also can protect yourself and help us reduce the risk of fraud by promptly notifying us if you suspect that your credit card, pass product with resort charge, other resort-specific payment product, user name, or password is lost, stolen or used without permission.

We will retain your Personal Information for the length of time needed to fulfill the purposes outlined in this Notice and for the purposes of satisfying any legal, accounting, contractual, or reporting requirements that apply to us. Personal Information that is no longer required for those purposes will be destroyed or made irreversibly anonymous.

Changes to the Notice

We may change this Notice from time to time, and will post the revised Notice on our Sites. The changes will only apply to Personal Information we collect after we have posted the revised Notice. If we make material changes to the way we collect, use or disclose Personal Information, we will notify you by means that are appropriate, including potentially posting a clear and prominent announcement on our Sites or alerting you through a direct communication. To the extent allowed by applicable law, your continued access to or use of Vail Resorts Sites or Locations following notice of material changes to this Notice shall constitute consent to any amendments and/or modifications. Where required by law we will provide separate notice or seek separate consent for changes to our Privacy Notice or practices.

Contact Us

If you have questions about this Privacy Notice or our data security practices, or need to access this Privacy Notice in an alternative format due to a disability, please contact:

The Vail Corporation dba Vail Resorts Management Company
Attn: Privacy
390 Interlocken Crescent, Suite 1000
Broomfield, CO 80026
1-866-684-5604
DataPrivacy@vailresorts.com

Whistler and Blackcomb Mountains
Attn: Privacy
4545 Blackcomb Way,
Whistler, B.C. V8E 0X9
Canada
DataPrivacy@vailresorts.com

Perisher Blue Pty Limited
Attn: Privacy
PO Box 42,
Perisher Valley,
NSW 2624 Australia
1300 655 822
privacy@perisher.com.au

 ADVISORY

THESE POLICIES ARE EXPRESSLY SUBJECT TO THE LIFT ACCESS PRODUCTS TERMS OF SALE. PLEASE BE ADVISED THAT YOUR PURCHASE OF A SEASON PASS OR OTHER LIFT ACCESS PRODUCT MEANS THAT YOU ARE SUBJECT TO THOSE TERMS OF SALE, INCLUDING WITHOUT LIMITATION THE FORUM SELECTION, RELEASE/SOLE REMEDY, LIMITATIONS ON LIABILITY, AND CLASS ACTION AND JURY WAIVER PROVISIONS SET FORTH THEREIN.

Advanced Purchase: Book Early & Save 
Advanced Purchase promotion requires full, non-refundable payment at the time of booking, reservations cannot be changed once booked.

DEPOSIT AND CANCELLATION POLICIES – Lodging Policies Vary by Property:

See list of applicable properties

Cancellation policy varies by property. View your specific policy at time of booking prior to completing your purchase.

Vail Resorts expressly reserves the right, in its sole and absolute discretion, to modify any portion of this Policy. If we make a material change to this Policy, we will dispatch a notice to you of such changes and/or post the amended terms on epicpass.com. You are responsible for periodically reviewing this Policy for updates and amendments. Your purchase of a Season Pass, lift access product, or other applicable product or service, your payment of any deposit or other amount towards the purchase of any Season Pass, lift access product, or other applicable product or service, your use of your Season Pass, lift access product, or other applicable product or service, or your failure to opt-out of your Season Pass, lift access product, or other applicable product or service, if applicable, following our posting of a revised Policy or dispatching of a change notice of a revised Policy constitutes an acceptance of the amended terms.

Last Updated: October 23, 2024

Please Note: This site may contain technical inaccuracies and typographical or other errors in connection with information displayed on the site, including without limitation rates, fees, or availability applicable to your transaction. Vail Resorts assumes no responsibility or liability for such errors, inaccuracies, or omissions. Vail Resorts shall have the right not to honour reservations or information affected by such errors, inaccuracies, or omissions. Vail Resorts shall have the right to make changes, corrections, cancellations, and/or improvements to such information or reservations based on such information, at any time, including after confirmation and/or payment of a reservation. All prices are subject to change.

WINTER PROGRAMS:

• Unused Sea to Sky Elementary School Programs are fully refundable up to 14 days after the purchase. All other Sea to Sky Elementary School Program refund requests will be reviewed case by case.

• $500 fee per booking to cancel within 14 days of Olympian bookings.
• $500 fee per booking to move lesson within 14 days of Olympian booking dependent on Olympian availability.
• No cancellations day-of.
• Exceptions may be made for medical emergencies with proof of medical documentation

• $1,250 fee per booking to cancel within 14 days of Olympian bookings.
• $1,250 fee per booking to move lesson within 14 days of Olympian booking dependent on availability.
• No cancellations day-of.
• Exceptions may be made for medical emergencies with proof of medical documentation

• Outside 14 days of Backcountry Tour start date – 100% refundable
• Inside 14 days of Backcountry Tour start date – non-refundable

• Outside 24 hours - Fully Refundable.
• Inside 24 hours – No Refunds.

FOR DAILY AND PRIVATE WHISTLER BLACKCOMB SKI & RIDE LESSON POLICIES, PLEASE REVIEW HERE >

Lodging:

• Cancellation policy varies by supplier. View your lodging supplier policy at checkout before completing your purchase.

• Full payment is required at the time of booking and is 100% non-refundable.
• Reservation cannot be cancelled, refunded, changed, exchanged or transferred to other individuals.
• Taxes and additional fees may apply

SUMMER PROGRAMS:

• Can be cancelled 3 weeks before program start date without penalty.
• Within 3 weeks there is a $50 fee (this fee can be avoided by having the program refunded to a Whistler Blackcomb Gift Card).
• Refund requests after the program has started will be evaluated on a case by case basis by Bike School management.

• More than 4 weeks before camp starts: Refund, less $250 administration fee. Accommodation cannot be refunded once camp is paid in full.
• Less than 4 weeks before camp starts: Credit towards SGC 2025 with $250 Administration Fee applied.
• During Camp: There is no refund or credit if injured during camp.
• Bikes Rentals: Can be cancelled and refunded up to 24 hours before camp starts.

• A confirmed tour booking may be cancelled or changed up to 72 hours prior to the tour.
• Tours are non-refundable within 72 hours.
• A confirmed Private Tour may be cancelled or changed up to 1 week prior to the tour. After such a deadline, Private Tours are non-refundable. 
• A refund will be offered in the event that the tour did not proceed due to uncontrollable circumstances.

• Outside 24 hours - Fully Refundable.
• Inside 24 hours – No Refunds.

View Whistler Mountain Bike Park Pass Cancellation Policy details 

All Whistler Summer Alpine Experience Passes and products are non-refundable and cannot be transferred to another person, or to another season. A refund or credit, as applicable, may be issued under extenuating circumstances. All requests are subject to the discretion and approval of Whistler Blackcomb and we reserve the right to change this policy at any time during the season. Requests due to weather and/or conditions will not be accepted – NO EXCEPTIONS –