MOUNTAIN REWARDS

What ski and snowboard lesson offerings will you provide this year at your resorts?
We are pleased to offer a range of ski and snowboard programming including group lessons, private lessons, season-long programs, and specialty programs. Specific details can be found on our Snow School pages.

When will season long programs be available for enrollment?  
Seasonal programs for the 2024-2025 season will be available for new participant registration starting the last week of August. Please note that early registration has been granted to previous program participants. This may result in limited spots in seasonal programs.

What is included with a ski or snowboard lesson?  
Each lesson will include professional instruction from one of our instructors. Full day lessons will include a break for lunch. Our child (3-12) and youth (13-18) daily and most season-long programs will include lunch, or a lunch voucher to purchase lunch during the lesson. Participants will be responsible for bringing or purchasing their own food in private lessons, group lessons for adults, and specialty lessons unless otherwise stated in the program details.

Do lessons Include rentals and lift tickets? 
Other than programming for ages 3-6, lessons do not include lift tickets or rentals as standard. Please check lesson details to verify what is included in your lesson. Lift access and appropriate equipment are required to participate in all lessons. While purchasing a group lesson, you can add-on lift tickets and rentals at a discounted rate. Passes are available to purchase here. Buy in advance and online for the best rates. 

What should I bring to my lesson?  
All lesson participants must have a valid season pass or lift ticket and ski or snowboard equipment. All minors must have a parent/guardian present at pick-up and drop-off. For complete details on what to bring and when to arrive, check out our Know Before You Go page. 

Weather conditions will vary and remember you will spend the day outside! We recommend dressing in layers including warm clothes, googles/sunglasses and sunscreen. 

What if I have special needs or requests, e.g. Drug or Food Allergies? 
We do our best to accommodate dietary needs and offer different options when possible.  When registering for child group lessons, you will have an opportunity either when booking or when checking in for the lessons to inform us of drug or food allergies.  Severe allergy concerns or circumstances should be discussed with the school staff directly prior to your visit.

Can and should I tip my instructor?
Gratuities for instructors are not a requirement but an appropriate and appreciated gesture. To leave a tip, please see us in person at any Snow School sales office and be prepared to provide the name of the instructor.

What is the cancellation and refund policy for Snow School lessons? 
Changes or cancellations can ONLY be made in advance of your lesson date by contacting the Snow School directly. A cancellation Fee will be assessed for a guest when they cancel either a Group or Private Lesson as follows:

• Any Snow School Product that is cancelled 48 hours or more prior to the lesson's start time will be issued a full refund.
• Group or Private Lessons cancelled within 48 hours of the lesson’s start time will be charged the Cancellation Fee equal to 50% of the cost of the lesson in the case of a single day reservation.
• For Group or Private Lessons that contain multiple lesson days, and a full Cancellation is required, the Cancellation Fee is 50% of the cost of the first lesson. All other days in a multiple Group or Private Lesson booking will be fully refunded.
• The resort will not cancel lessons due to weather if the resort itself is operational. For more detailed information on refunds and cancellations, including the policy for Seasonal or Season-Long Programs, please refer to the Terms of Sale.